Help Center

How do I know my order has been dispatched & how do I track my parcel?

You will receive a confirmation email with a tracking number to check your delivery status at any time

Can I get international delivery?

Please contact us directly if you would like to place an order. 

Is next day delivery available in my location?

Orders are dispatched using Couriers Please Delivery Service which is not a guaranteed next day service, however most capital cities and metro areas will generally deliver within 24-48 hours after dispatch. Delivery times are:

2 – 4 business days for delivery to: NSW, VIC, ACT

4 – 7 business days for delivery to: SA, WA, NT, QLD, TAS

What happens if my orders arrive damaged or I received the wrong product?

No need to worry. Just get in touch with our customer service team via sales@msfixit.com.au) and we’ll arrange for a replacement to be sent out to you as soon as possible. We will need images of the damaged product.

What do I do if my goods have not arrived?

We’re sure your stuff is on the way! Let us check it for you anyway. Give us a holler on 1300 276 559 OR email at sales@msfixit.com.au with your order details and we will do some excellent detective work to get to the bottom of it.

What is a hand sanitiser?

Hand sanitiser is an antiseptic liquid formulation that quickly kills and neutralizes the growth of germs on hands, with the aim of avoiding transmission of germs. Unlike hand cleansers, which clean physically dirty hands and require water to lather and then rinse off, hand sanitisers do not require water and can simply be left on the hands.

Why would I need a hand sanitiser?

The Australian Academy of Science recommends the number one way to prevent the spread of germs is by hand washing. Unfortunately, that is not always convenient. This product does not replace hand washing; it is a supplement. Ms Fixit Hand Sanitiser kills germs thereby helping to prevent the spread of disease.

If I can still smell the alcohol-gel hand sanitiser, is it working?

Once an alcohol-based sanitiser has evaporated, its killing power is gone, and this usually happens very soon after application. Some brands of alcohol-based sanitisers include strong fragrances to try to give a sense of security to the consumer...("as long as I can smell it, it must still be working")... however, as soon as the alcohol evaporates, it is no longer effective at killing germs.

How effective is Hand Sanitiser against harmful microorganisms?

The hand sanitiser is effective against a wide range of common germs, killing up to 99.9999% of disease-causing germs in as little as 15-30 seconds.

How much Hand Sanitiser is needed to clean your hands?

An amount of 1-2 squirts (0.4-0.8 ml) is sufficient to produce the desired effect. You need to cover all surfaces of your hands, the top, bottom, fingers, around fingertips and fingernails. Follow the instructions on the bottle of hand sanitiser.

How long do you rub your hands together when using hand sanitiser?

Rub your hands together for about 15-30 seconds (about the time it takes to sing the ‘Happy Birthday to You’ song) or until hands feel dry.

How long is hand sanitiser effective for?

Hand sanitiser has been shown to be active at destroying some common bacteria after application for up to 4 hours, depending on what you are doing and where you are. However, this residual activity is not permanent and regular re-application should be practiced, frequently.

Do I have to wait for the hand sanitiser to dry on my skin?

Yes. Rub your hands together until the hand sanitiser feels dry on your skin. DO NOT wave your hands around to dry them because they will pick up microorganisms that are in the air.

Is Hand Sanitiser supposed to be mixed with water or diluted before use?

No, Hand Sanitiser is formulated not to need dilution with water

Do you need Hand Sanitiser to be wiped off after use?

No, Hand Sanitiser is meant to be left on the skin until it dries. 

What is the shelf life of Hand Sanitiser?

Hand Sanitiser has a shelf life of two years. “Use within 18 months of opening”.

I have eczema, is hand sanitiser bad for my skin?

It is better for people with eczema to wash hands with soap and water, then apply hand cream. Hand sanitisers can be very irritating to eczema skin. If you must use hand sanitiser, apply moisturising cream after your hands are dry. Avoid hand sanitisers with essential oils as they can irritate skin further.

Do natural hand sanitisers work?

Research currently indicates that natural or herbal hand sanitisers are NOT effective at killing germs.

How much alcohol content is required for hand sanitiser to be effective?

Hand sanitisers need to have at least 60 percent alcohol to kill germs.

What is the difference between household and hospital grade hand sanitiser?

Personal or Domestic use Hand sanitisers have a low-level activity against bacteria or germs (for example, kills 99.9% of germs) with no claims against viruses and contain low risk ingredients Hand sanitisers used in clinics or hospitals that claim to kill specific organisms (e.g. E.coli or viruses) are regulated as registered non-prescription medicines. These are also called Over-the-counter medicines, and are individually evaluated by the TGA for quality, safety, and effectiveness.

What are Antibacterial Wipes?

Pre-saturated towelettes with an effective antibacterial formula to remove bacteria, germs, soil, sweat, body oils, as well as deodorise and protect surfaces.

How effective are Antibacterial Wipes?

Antibacterial Wipes have been laboratory tested to kill bacteria and germs within 2-minutes.

How do you use and disinfect with Antibacterial Wipes?

Just gently wipe the surface with the pre-moistened towelette and then discard responsibly. The formula is designed to evaporate quickly.

How many wipes do I need to use to wipe my hands or clean a surface?

One wipe is sufficient for use on hands or to wipe down most surfaces.

Can I use the hand wipes on my face?

No. Our wipes are to be used on hands and surfaces only. Hand wipes are not intended to be used on the face, or for use as baby wipes.

My Antibacterial Wipes are becoming dry inside the packaging, why is that?

This should not happen. The only times a roll of our wipes will dry out is possibly because they were mistakenly taken out of their plastic bag. The packaging is foil-lined to ensure maximum freshness.

Can I flush the wipes down the toilet?

No, wipes are not flush-able. Please place them in the rubbish bin after use.

Do face masks really protect users from the spread of germs?

The primary benefit of covering your nose and mouth is to protect yourself and others. The mask is designed to help you avoid inhaling dust or airborne droplets. Coughs, sneezes, and other respiratory droplets can take 48 hours before you start feeling sick.

What are disposable masks made from?

It is made with 3 ply highly efficient non-woven fabric.

• Inner layer - White polypropylene spun bond non-woven.
• Middle layer – Polypropylene melt blown non-woven with bacterial filtering.
• Outer layer – Blue Polypropylene spun bond non-woven.

How long can I wear the mask for?

We suggest no longer than 4 hours, however should the mask become wet, soiled, or has come in contact with blood please remove and change immediately

How do you put on a face mask properly?

• Clean your hands with soap and water or hand sanitizer before touching the mask.
• Remove a mask from the packaging and make sure there are no obvious tears or holes in either side of the mask.
• Determine which side of the mask is the top.
• The side of the mask that has a stiff bendable edge is the top and is meant to mould to the shape of your nose.
• Determine which side of the mask is the front.
• The coloured side of the mask is usually the front and should face away from you, while the white side touches your face.
• Hold the mask by the ear loops.
• Place a loop around each ear.
• Mould or pinch the stiff edge to the shape of your nose.
• Pull the bottom of the mask over your mouth and chin to ensure a secure fit.

Should I wear mask in self isolation at home?

You should wear a mask while you are inside your home when other people are present. If you cannot wear a mask, the people who live with you should not stay in the same room as you and should wear a mask if they enter your room.

Can disposable medical face masks be sterilised and reused?

No. Disposable medical face masks are intended for a single use only. After use they should be removed using appropriate techniques (i.e. do no touch the front, remove by pulling the elastic ear straps or laces from behind) and disposed of immediately in a bin with a lid, followed by hand hygiene.

What are Standards EN13727?

It is test method is to evaluate how effectively the product to cause a reduction in the number of viable bacterial cells of the relevant test microorganism. (example kills 99.9% of germs)

What are Standards AS4381:2015 for Level One Barrier protection?

These are the standards for single-use face masks that measures the bacterial filtration efficiency (BFE) and the Particulate filtration Efficiency (PFE)

Level one barrier – face mask materials are evaluated for resistance and penetration of fluid. The test measures fluid resistance where it will need to achieve a minimum of 80mm Hg.

We’ve tested all of our products to the highest Australian standards (big ticks for us) and we’ve got history.

The good kind. Ms Fixit is a Sydney-based, Aussie owned company, keeping it in the family.